VoIP in Singapore: What You Need to Know About the Latest VoIP Solutions

Thanks to the many great technological advancements in the digital age, a lot of companies all over the world are now shifting from their traditional phone outlines and moving over to tap the help of the internet to sustain their telephone needs. From their old telephone service, they are now relying on cloud VoIP instead, which stands for Voice over IP.

In order to keep up with other businesses in the field, upgrading to VoIP has been actually proven an advantageous move by a lot of organizations. For one, the monthly bill from using a traditional telephone service costs much more than using the internet, which is practically all a hosted VoIP system needs. This can be a burden to companies in Singapore who have outsourced personnel from outside the country. Low calling rates may seem trivial but a much lower accumulated expense of it over time actually saves the company lots of money.

The advantages of VoIP Singapore doesn’t stop there. It also features an excellent voice quality, saving you from dealing with muffled squawks and weird noises of a traditional phone. Since VoIP keeps pace with the internet, this kind of system also provides extra features that a regular phone doesn’t have along with an even easier access to standard phone features which used to be difficult to figure out.

Local vs. cloud?

Regular phones are typically connected to an analog phone line or a company’s chosen service provider, but a phone which uses cloud VoIP is instead connected to a computer. It can be set on-site, which is stored and ran through a computer inside your company’s premise, or it could also be a hosted service that can connect to through the internet. The latter is branded as storage “in the cloud”, hence the name.

The computer can be viewed as the gateway as it bridges between handsets, which are often used by businesses such as the customer service sector, and other telephone users, like customers who might want to issue their concerns to the company. The gateway allows connection to the regular telephone network and other VoIP users. This kind of telephone network adapted by call centers and other organizations is commonly referred to as the pbx phone system, or the private branch exchange phone system, which is known to allow a single access number to cater multiple lines of outside callers.

If you have tech experts in your team, it might be a good option to consider running the system in-house. That way, you may be able to keep a close eye on what’s happening with the Singapore voip IP pbx system and be hands-on with regards to its management. However, most businesses in Singapore opt to have a cloud VoIP service since it is simpler and a much more cost-effective option.


Having a hosted pabx system means that you are tapping a third-party or outside help to manage your telephone system needs. An advantage of this in comparison to your regular phone service is the extra security it provides. It follows tight security measures and regulations to provide protection to the company.

Another notable factor is that in VoIP Singapore, voice scramblers aren’t merely under the military’s domain. Thanks to the encryption function in VoIP, companies can get privacy for their business communication matters as well as authentication in an event of call rerouting spams. It can then be likened to working with secure websites such as those of banks.

The security that a Voice over IP PBX telephone system offers is truly commendable, especially now that we live in a time that a lot of companies and businesses are prone to hacks and other forms of attack. Offering a business-class security to your company is now made possible through VoIP. This will ensure protection should any company personnel connect to the internet.

Other aspects

Your company’s power supply is important to be taken into account in dealing with various phone systems. Relying on cloud VoIP or adapting a pbx phone system will likely result to losing service in the event that you lose your building’s power, in comparison to using a traditional phone because it is typically powered by a Singapore phone company. In order to address cases like such, having a back-up phone at the ready is highly encouraged.

An IP PBX telephone system works best in handling voice calls. However, there were instances where the system faced issues with other uses outside of calls such as in fax machines, satellite TV receivers, among the few. It is then important to consult your VoIP provider first about any possible issues and concerns that may arise in adapting the system in order for you to be prepared and fully informed.

There is a chance you may or may not be able to keep your company’s current phone number if you commit to a hosted pabx as well, hence asking your intended provider beforehand to brief you about everything you need to know is urged. If you deem changing the company’s phone numbers as a disadvantageous move, ask if the situation can be compromised in one way or another.

VoIP Singapore can be a great move for your company since it can provide lesser operating costs, great security, high quality calls, and user-friendly features — but there are times a hosted VoIP system in Singapore may get a little too overwhelming because of the many tech and telephone jargons you need to be familiar of. In order to determine if switching to a VoIP system is a right move for your business, take into account your company’s needs as well as your own competence in keeping up with a lot of acronyms and devices first.